Introduction

At Lavera Liquirizia, we are committed to ensuring your satisfaction with our products. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds.

Returns

  1. Eligibility: You may return products within [number] days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  2. Non-Returnable Items: Certain items are non-returnable, including [list non-returnable items, if applicable, such as customized or perishable items].
  3. Return Process:
    • Request a Return: Contact our customer service team at [your email] to request a return.
    • Return Authorization: You will receive a Return Authorization Number (RAN) and return instructions.
    • Package the Item: Pack the item securely in its original packaging.
    • Ship the Item: Send the package to the address provided with your Return Authorization.
  4. Return Shipping Costs: Return shipping costs are [paid by the customer/covered by us]. [If the customer is responsible for return shipping, mention that they should use a trackable shipping service or purchase shipping insurance.]

Refunds

  1. Refund Process: Once we receive and inspect the returned item, we will process your refund. You will be notified by email when your refund is approved and processed.
  2. Refund Method: Refunds will be issued to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider.
  3. Partial Refunds: In some cases, partial refunds may be issued if only part of your order is returned or if the returned item is not in its original condition.

Exchanges

  1. Eligibility: We do not offer exchanges. If you need a different product, please return the item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your email] with your order number and details about the issue. We will provide instructions for returning the item and will offer a replacement or refund as appropriate.